If you're looking to access or understand the login process for the Ledger Live application (now re-branded as Ledger Wallet™) by Ledger SAS, this guide covers everything from official links, what the login actually means, how to get started, security considerations, and common issues & solutions.
Official links to keep handy:
• Download / info page: https://www.ledger.com Ledger+2Ledger+2
• Support article for setting up: https://support.ledger.com/article/4404389503889-zd Ledger Support
• Support login page: https://support.ledger.com/login Ledger Support
“Login” might be slightly misleading when it comes to Ledger Live or Ledger Wallet™, because this application is a non-custodial crypto wallet interface rather than a typical web service where you input a username and password.
Ledger Live (now Ledger Wallet™) is the companion software to Ledger’s hardware wallets (e.g., Ledger Nano devices). Ledger+2Ledger+2
You don’t “log in” in the traditional sense by entering an email + password (unless you're accessing support or certain Ledger service portals) — instead you connect your hardware device, enter your PIN, and launch the software to access your accounts. Ledger+1
For support-portal logins (for example to contact support or manage something on the Ledger website) you might indeed have a typical login process. Ledger Support+1
So when we talk about “Ledger Live login” here, we’ll cover both: (a) how to access and use Ledger Live (Ledger Wallet™) with your device, and (b) typical login workflows around Ledger’s online services.
There are solid reasons for using the official Ledger software and following the correct login/workflow:
It lets you manage your crypto assets securely, view balances, send or receive funds, and interact with supported blockchains and networks. Ledger+1
Because the software is designed for use with Ledger’s hardware wallet devices, your private keys remain safely offline in the device. This is far more secure than purely software-wallet alternatives. Ledger+1
The user interface provides features like portfolio tracking, staking support, cross-chain swaps, and integration with dApps. Ledger
Ensuring you follow the correct login or connection procedure means you minimise the risk of phishing, fake apps, key compromise or other security threats.
Here’s a step-by-step breakdown of how to “log in” (connect) with Ledger Wallet™, especially if you already have a Ledger hardware wallet device.
Go to Ledger’s official website: https://www.ledger.com and navigate to downloads for Ledger Wallet™. Ledger+2Ledger+2
Choose the correct version for your system (Windows, macOS, Linux, iOS, Android). Ledger+1
Install the application, then open it.
You will be prompted to connect your Ledger hardware device (e.g., Ledger Nano X, Ledger Stax, etc). Ledger+1
Plug in your device, enter your PIN code on the device itself.
The Ledger Wallet™ software will detect the device and load the interface.
At this point you are effectively “logged in” — you access your accounts via the device rather than via a cloud account. Ledger
Within Ledger Wallet™, you may set up new accounts for supported cryptocurrencies, or recover existing ones by entering your recovery phrase on the device (never on a computer/screen). Ledger Support
Make sure your recovery phrase is stored safely and offline.
Once connected, you can view your balances, send or receive crypto, install apps on the device, stake assets, perform swaps, see portfolio history etc. Ledger+1
To “log out”, simply disconnect your hardware wallet and close the application. Since the keys remain offline, there isn’t an explicit “log-out” button in the same way as a web service, but disconnecting the device is functionally equivalent.
If you need to access Ledger’s support site, manage something online, raise a ticket etc, there is a standard login process:
Use your registered credentials (if you’ve created a support account).
If you’ve forgotten your password, use the “Forgot your password?” option. Ledger Support
This login is separate from the Ledger Wallet™ device-connection workflow, and pertains to Ledger’s online support services (not your crypto asset access per se).
Security is critical when using crypto wallets, especially because there is no third-party to recover your funds if your private keys are compromised. Some tips:
Always download software from the official site: Use ledger.com as the official source. Fake apps are circulating. TechRadar
Never enter your recovery phrase on your computer: All setup or recovery should happen on your hardware device.
Never share your recovery phrase or PIN: Ledger explicitly warns that they will never ask for your 24-word phrase. X (formerly Twitter)+1
Verify you’re using genuine hardware: Ensure your Ledger device hasn’t been tampered with, and always buy from authorised sources.
Enable additional security on your device: e.g., set a strong PIN, use passphrase features if available, keep software & firmware updated.
Be cautious of phishing: Emails or sites impersonating Ledger may prompt you to log in or enter your seed — avoid these.
Keep your device offline when not in use: Since your private keys reside offline, ensure you only connect when needed.
Regularly check for software updates: The Ledger Wallet™ app and the device firmware should always be kept current for security patches.
Here are some typical login/connection problems and how to handle them:
ProblemSolutionThe app doesn’t detect my Ledger deviceCheck USB connection/cable, ensure device is unlocked with PIN, check for device firmware update.I forgot my PINYou’ll need to wipe the device and restore using your recovery phrase (if you have it).I lost my hardware walletYou can restore your accounts on a new Ledger device (or compatible wallet) using your recovery phrase.The software asks for my recovery phrase unexpectedlyThis is likely a scam. Ledger will never ask for the full recovery phrase via the app or via email. Do not provide it.I can’t log into the support portalUse the “Forgot password” link and verify your email, make sure you’re on the correct login page (support.ledger.com).My balances look wrong or missing assetsMake sure your account is synced fully, check the correct network for the asset, ensure you’ve installed the relevant app on your device via “My Ledger”.
Q: Do I need a username/password to access Ledger Live?
A: For the Ledger Wallet™ (formerly Ledger Live) app, you normally don’t use a cloud username/password. You connect and unlock your physical Ledger device to access your funds. The only username/password scenario is the support portal.
Q: Can I access my crypto if I lose my Ledger device?
A: Yes — as long as you have your recovery phrase securely stored, you can restore your wallet on another compatible device or software wallet that supports the same standard.
Q: Why does the login process seem different than other wallets?
A: Because Ledger uses a hardware-wallet model where your private keys never leave your device. This is fundamentally different from online wallets where you just enter credentials.
Q: Is the previously named “Ledger Live” still called that?
A: Ledger has rebranded the app to Ledger Wallet™. The older name “Ledger Live” is still referenced but the new branding reflects expanded functionality. Ledger+1
Q: What happens if the app asks me for my 24-word seed phrase during login?
A: That is a red flag for a scam. Legitimate Ledger software never asks you to enter your full seed phrase during login. Always disconnect and verify you’re using the official app. TechRadar
The term “Ledger Live login” can mean a couple of related things:
Accessing the Ledger Wallet™ app via your Ledger hardware device, and
Logging into Ledger’s online support/portal service.
The core takeaway is: keep your workflow entirely on the official Ledger software and device, never share your recovery phrase, and always verify you’re on the correct download/login pages. Use the official links as provided above.